Policies & Agreements

Privacy Policy

General
General

At Mytapu.com, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Our practice with respect to use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use of Mytapu.com Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time.

As a non-EU, non-UK, and non-US entity, we strive to attain best practice governing the use of your personal and private information, and apply the guidelines and principles of the Data Protection Act 1998 (UK), and the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Mytapu.com strives in good faith on a best efforts basis, to apply the guidelines and principles of the above mentioned Act, framework, and regulations of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://export.gov/safeharbor/.

We endeavour to take all reasonable steps to protect your Personal Data, but cannot guarantee the security of any Personal Data you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security unless we have been wilfully negligent.

You may view, or change the Personal Data we hold on you at any time. Please contact us using the details provided on this site. We may monitor or record telephone calls in order to improve customer service.

Children’s Online Privacy Protection
Mytapu.com does not knowingly collect Personal Information from users who are under 13 years of age.


Information Recorded and Use
Information Recorded and Use;

    • Personal Information
Mytapu.com will have access to third party personal information provided by you as part of using Mytapu.com Services such. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to Mytapu.com and solely as part and parcel of your use of Mytapu.com Services. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver email. Your friend may contact us at support@mytapu.com to request that we remove this information from our database.

We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. Mytapu.com is not responsible for the Personal Information users elect to post within their testimonials.


    • Business Process Information

We store and maintain files, documents, to-do lists, emails and other data related to, and used for the services you have requested and instructed. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after completion or termination of service. We may retain and use your Personal Information and data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. We assure you that your personal information will not be disclosed to anyone and will not be accessible even to employees of Mytapu.com except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services. We also do not use your personal information for serving targeted advertisements.


    • Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.


    • Visitor Details
The third party service providers we may from time to time use, such as Google Analytics, may use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details to analyze the trends, administer the website, track visitor's movements and to improve our website.
Technologies such as: cookies, beacons, tags and scripts are used by Mytapu.com and our partners, affiliates, or service providers [such as analytics service providers]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Behavioral Targeting
We may partner from time to time with third parties to manage our advertisements on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based advertisements, please email us at OPS@mytapu.com for help on how block these technologies while using your browser.
Mobile Device and Mobile Browser
You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.

Email Management
You may receive email from Mytapu.com Group for a variety of reasons - for example, if you took an action through the Services, you signed up for a regular report, or you posted your home for sale and a buyer sent you a message. We respect your desire to manage email correspondence. If you have an account with Mytapu.com Group, you can select your preferences through your account settings. Also, you can manage your receipt of some types of communication by following the instructions included in the email we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.

Links from our Website
Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

Federated Authentification
You can not log in to our site using federated authentication providers such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. We do not support these services and capability.

With whom we share Information
We may need to share your Personal Information and your data to our affiliates, service providers and business partners solely for the purpose of providing Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, data storage, database management, web analytics and payment processing. These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. In such cases Mytapu.com we will advise such affiliates, service providers and business partners to comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share your Personal Information or data to any person outside Mytapu.com for any purpose that is not directly connected with providing Mytapu.com Services to you. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy Statement. We do not sell your Personal Information to third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Mytapu.com in our sole and absolute discretion for protecting the safety of our users, employees, or the general public. detect, prevent, or otherwise respond to fraud, security or technical concerns, support auditing and compliance functions, or protect the rights, property, or safety of mytapu.com, its personnel, associates, partners, users, or the public against harm.
If Mytapu.com is involved in a merger, acquisition, or sale of all or a portion of its business or assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
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How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, transaction information and data. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Mytapu.com Services to you and are bound by confidentiality obligations.

Your Choice in Information Use
In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from Mytapu.com by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.
Information
Accessıng, Updating and Removing Personal Information
Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so by contacting Mytapu.com Customer Support Services at OPS@mytapu.com. We respond to all enquiries within 30 days.

Investigation of Illegal Activity
We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Mytapu.com Services. However, Mytapu.com will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy
We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Mytapu.com Services, kindly contact Mytapu.com Customer Support Services at OPS@mytapu.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes
We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, You will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of Mytapu.com Services by providing Mytapu.com notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of Mytapu.com Services. Your continued use of Mytapu.com Services after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at this website page periodically.

Blogs and Forums
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to our website. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Mytapu.com is not responsible for the Personal Information users elect to disclose.
Mytapu.com also supports third party widgets such as Facebook and Twitter buttons on the website that allow users to share articles and other information on different platforms. These widgets may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the widgets to function properly. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information. Your interactions with these widgets are governed by the privacy policy of the company providing it.

Real Estate Information
Mytapu.com Group strives to provide open and transparent information about real estate markets. For example, we make available past sales prices for homes, and allow any user to post a question or answer about a given home. Many times, this information is already publicly available. As long as discussion surrounds real estate and not individuals, we intend to keep this information freely available through the Services. Where a professional participates in the Mytapu.com Group communities, we may also allow users to comment on the professional, such as the lender ratings in Mytapu.com Mortgages.


If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at OPS@mytapu.com. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

Policies & Agreements

Terms of Use

This is an agreement, between you or the entity that you represent (hereinafter “You” or “Your”) and Mytapu.com (hereinafter ‘We’, ‘Us’) governing your use of Mytapu.com online platform and real estate Services.


Agency


We accept orders and instructions subject to our terms and conditions and only on the basis that those instructing us do so as principals and are liable directly to us for payment of our account.


Overseas Work


If you instruct us in relation to work we may, as your agent, directly or through an intermediary request another contractor to carry out some or all of this work for you. In such circumstances we have no control over the activities of those providing the Services to you (”Third Party Contractors”). We take all reasonable care to choose Third Party Contractors with good reputations and in instructing them on your behalf. We accept no responsibility however for the Services Third Party Contractors provide neither to you nor for any errors or omissions in their work product. If a mistake is made by Third Party Contractors that causes you loss, we will, on being properly secured by you as to costs, co-operate with you in bringing proceedings against the contractor concerned. Acting as agent we shall pay the charges of Third Party Contractors on your behalf and recharge them to you with our own agency fees.


Adequacy of Instructions


We provide Services only on the basis that those instructing us give us all proper, necessary and timely instructions, authority and information (including the execution of all documents required) to enable us to undertake lawfully and effectively the business instructed, and indemnify us accordingly. We are not liable for any errors or omissions in the information provided to us or for the consequences of such errors and omissions. Failure to provide adequate instructions or contactable telephone numbers will delay the processing of an instruction or service. We are not liable for such failure by customers and will not be liable for cost or loss incurred whether direct or consequential.


Confidentiality


It is our policy to observe confidentiality with regard to the identity and affairs of our customers to the extent permitted by law, but, in common with other service providers, we may be required exceptionally to disclose information to governmental and other public authorities.

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Personal Information and Privacy


Personal information you provide to Mytapu.com is governed by Mytapu.com Privacy Policy. Your election to use the Services indicates your acceptance of the terms of the Mytapu.com Privacy Policy. You are responsible for maintaining confidentiality of your sensitive information, and for all activities, that occur in the use of your email addresses, and you agree to inform us immediately of any unauthorized use of your email account by email to OPS@mytapu.com . We are not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your email account, or otherwise.


Not Legal, Accountancy, or Tax Advice


We endeavour to provide true and correct information on all Services, not providing legal or accountancy or tax advice. Information contained in this site is for guidance purposes only. Before proceeding it may be advisable that independent advice is sought from appropriately qualified persons familiar with each individual’s personal circumstances. Further, at no time may we be held liable for advice provided by any and or all our partners, associates, officers, or service providers.


Right to Refuse


We specifically reserve the right to refuse any and/or all Services to any client without giving any reason or explanation.


Payment


The charges for our Services shall be as specified to you. Payment is taken at the time of selection and purchase of Services level and type, as standard policy, with payment receipt confirmed prior to inception of Services provision. We reserve the right to charge for costs and expenses incurred in recovering late payments and overdue amounts. Fees are non-refundable, except as provided for within these Terms.


Performance of Contract


You agree to: a) provide true, accurate, current and complete information about yourself as required during the business process; and b) maintain and promptly update the information provided to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if Mytapu.com has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, Mytapu.com may terminate and/or refuse current or future use of any or all of the Services.


You, as the instructing party, accept and agree to comply with, and be bound by all undertakings, commitments, obligations, requests, and terms of power of attorney, and terms and conditions of business, granted to agents, advocates, and third party facilitators, real estate transaction management platforms and real estate e-commerce platforms, engaged on your behalf, for the purposes of executing the Services and activities you have directed and instructed.

You, as the instructing party, accept and agree to comply with all requests for documentation required in the course of satisfying regulatory requirements including anti-money laundering.


You grant Mytapu.com permission to access, copy, distribute, store, transmit, reformat, publicly display and publicly perform the content of you have provided solely as required for the purpose of providing the Services to you.


In event of the performance of any obligation accepted by the company being prevented, delayed or in any way interfered with by either a) An act of god, outbreak of war, either general or local riot or other civil commotion, strike, lockout, act or decree of any government or any other act, matter or thing beyond our reasonable control,

b) Non-delivery or non-performance by the company’s suppliers or damage, loss or destruction of the whole or part of the goods or work, c) By any cause beyond the company’s control, the company may at its option suspend performance or cancel its obligation under the contract without liability for any damage or consequential loss resulting there from such suspension or cancellation being without prejudice to the company’s right to recover all sums owing to it in respect of consignments delivered, or collected and costs incurred to date.


Communications from Mytapu.com

The Services may include certain communications from Mytapu.com, such as Services announcements, administrative messages and newsletters. You understand that these communications shall be considered part of using the Services. As part of our policy to provide you total privacy, we also provide you the option of opting out from receiving newsletters from us. However, you will not be able to opt-out from receiving Services announcements and administrative messages.


Complaints


If we receive a complaint from any person against you with respect to your activities as part of use of the Services, we will forward the complaint to the primary email address of your user account. You must respond to the complainant directly within 10 days of receiving the complaint forwarded by us and copy Mytapu.com at OPS@mytapu.com in the communication. If you do not respond to the complainant within 10 days from the date of our email to you, we may disclose your name and contact information to the complainant for enabling the complainant to take legal action against you. You understand that your failure to respond to the forwarded complaint within the 10 days’ time limit will be construed as your consent to disclosure of your name and contact information by Mytapu.com to the complainant.


Restrictions on Use


In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer the Services or otherwise make it available to any third party; (ii) provide any Services based on the Services without prior written permission; (iii) use the third party links to sites without agreeing to their website terms & conditions; (iv) post links to third party sites or use their logo, company name, etc. without their prior written permission; (v) publish any personal or confidential information belonging to any person or entity without obtaining consent from such person or entity; (vi) use the Services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of Mytapu.com; (vii) violate any applicable local, state, national or international law; and (viii) create a false identity to mislead any person as to the identity or origin of any communication.


Spamming and Illegal Activities


You agree to be solely responsible for the contents of your transmissions through the Services. You agree not to use the Services for illegal purposes or for the transmission of material that is unlawful, defamatory, harassing, libelous, invasive of another's privacy, abusive, threatening, harmful, vulgar, pornographic, obscene, or is otherwise objectionable, offends religious sentiments, promotes racism, contains viruses or malicious code, or that which infringes or may infringe intellectual property or other rights of another. You agree not to use the Services for the transmission of "junk mail", "spam", "chain letters", “phishing” or unsolicited mass distribution of email. We reserve the right to terminate your access to the Services if there are reasonable grounds to believe that you have used the Services for any illegal or unauthorized activity.


Trademark


Mytapu.com, the names of individual Services and their logos are trademarks you agree not to display or use, in any manner, without prior written permission.


Disclaimer of Warranties


YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. MYTAPU.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MYTAPU.COM MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM MYTAPU.COM, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.


Liability


Except in respect of claims for death or personal injury resulting from negligence or as otherwise prohibited by law, we have no liability for loss or damage (direct, indirect or consequential) arising out of any single claim, event, or series of related claims or events (including claims based on negligence).

These terms of business are not exhaustive and there are other terms and/or conditions which relate to other Services. Please read them. By purchasing a Service you are also acknowledging the other General Terms of Trade as well as any which may be specific to that product or Services. By accepting these terms you affirm that you have read and agreed to others posted on the legal section of our website.


YOU AGREE THAT MYTAPU.COM SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF MYTAPU.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL MYTAPUS.COM ENTIRE LIABILITY TO YOU IN RESPECT OF ANY SERVICES, WHETHER DIRECT OR INDIRECT, EXCEED THE FEES PAID BY YOU TOWARDS SUCH SERVICES.

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Indemnification


You agree to indemnify and hold harmless Mytapu.com, its partners, associates, officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney's fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law, in violations of any provisions of the Terms, or any other claim related to your use of the Services, except where such use is authorized by Mytapu.com.


Right to Amend Terms & Conditions


We expressly reserve the right to modify these terms and conditions at any time by making such modifications on this page of the website to take into account changing circumstances. If Services are ordered in the future, the Instructing/Paying Party is advised to revisit the Terms & Conditions pages of the website to familiarize themselves with any amendments that may have been made.


Suspension and Termination


We may suspend your user account or temporarily disable access in whole or part of any Services in the event of any suspected illegal activity, extended periods of inactivity or requests by law enforcement or other government agencies. Objections to suspension or disabling of user accounts should be made to OPS@mytapu.com within thirty days of being notified about the suspension. In addition, we reserve the right to terminate and deny the Services upon reasonable belief that you have violated the Terms. You have the right to terminate the Services if Mytapu.com breaches its obligations under these Terms and in such event, you will be entitled to prorated refund of any prepaid fees. Termination of user account will include denial of access to all Services, deletion of information in your user account such as your email address and deletion of all data in your user account.

 

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