Results of Recent Survey Sample...
Do AI Chat-Bots provide reliable and accurate information ? Or is it just more of the same old manipulation by agents, re-hashed and dressed up to look believable ?
Recently we were invited to review the performance of a new chat bot on an agents' website designed to automate answering of clients' questions...
The Take Away ?
The chat bot works very well but the information it has been fed and is designed to provide is intentionally misleading, has inaccuracies, and omits key information pertaining to the most relevant information, for example, recent regulatory changes in Turkiye etc.
This is the key ever-present failing of AI ... it's knowledge relies entirely on information 'scraped' from the public domain (publicly available sources), which is always deficient in quality and reliability.
Sample Results
Simple Results of Brief Assessment of the Replies Provided by the Most Up-to-Date state-of-the-art chatbot:
Proportion of Each Answer’s Content:Inaccurate = 50% (+/- 10%)Key Info Omitted = 70% (+/-20%)Misleading = 80% (+/- 5%)
Is There No End to Deception ?
Probably not until the consumer protection laws in Turkiye are tightened or enforced to become more effective...and generally, not unless standard consumer protection regulatory practices are adapted internationally in the real estate sector, like they are in other sectors, for example in financial services....
At MyTapu Associates we strive to provide balance for consumer choice by offering Independent Professional advice from qualified Professionals, in addition to an element of self-regulatory perspective for the sector generally... For example, the agent deploying the chat-bot above is reasonably credible and ethical, but also strives to be competitive with other agents, and so is driven to the sharp edge of business practices...
